- Contact information
- Usage and Billing Information
- New Service Request
- Change of Address/Final Read Request
- Bill Assistance
- Special Programs
If you are leaving HMU's service territory and have been using our cable TV or Internet service, you will need to make arrangements to return any equipment you have. Failure to return cable TV or internet equipment will result in your being charged for the equipment.
You will also need to make arrangements for a final meter reading.
HMU Customer Service Department Personnel are available to consult with customers who may find it difficult at times to pay their utility, telephone, cable TV or Internet bills. This service may include referrals to local agencies who can provide assistance to meet emergency situations. HMU will, in most cases, provide payment agreement options to help customers during financially difficult periods.
As with every community, there are needy households who are unable to pay their energy bills. The Project Share program is a voluntary contribution program that enables you, through HMU, to assist these individuals.
HMU customers can contribute to Project Share by filling out a form available at the HMU Customer Service Department. Forms are also printed twice a year in the HMU monthly newsletter. Project Share contributions are tax deductible.
All types of households are eligible for assistance. No administrative costs are charged to the program, so every dollar contributed goes to help households requiring assistance.
BEFORE YOU DIG, Call 1-800-292-8989 or 811. Anytime an excavation or digging in excess of 12 inches is planned, you or your contractor must call Iowa One-Call. The advantage of the Iowa One-Call system is that only a single telephone call is necessary. Iowa One-Call then notifies all electric, natural gas, water, telephone, cable TV and sewer providers with facilities near the excavation to locate and mark underground services. A minimum of 48 hours notification is required by the One-Call System for non-emergencies.